FAQs

General

1

What is the core function of Marine Parade Town Council?

Our Town Council manages and maintains the common properties of the HDB public housing estates within Marine Parade Town. In addition, we implement various Estate Renewal Programmes, Town Improvement Projects and initiatives to develop and rejuvenate the Town, creating a more conducive and community-based neighbourhood for its residents.

For more information on our Town Council’s core function, click here.

2

How to go about disposing bulky item?

Our Town Council provides FREE Bulky Item Removal Service for up to 3 movable items per HDB household every month.

This service is for HDB residents within Marine Parade GRC, MacPherson SMC and Mountbatten SMC, not for commercial shops. This service does not include dismantling / removal of built-in furniture. Town Council reserves the right to reject the items that do not meet the conditions.

Do call us three days in advance (during office hours) to fix an appointment. Click here for the contact details.

3

How to go about booking a common facility for an event? How much will it cost?

Booking of common facility must be made in person. Residents can refer to our "Facility Booking Rates" for the cost of booking. Please contact our Town Council directly to check on the eligibility and procedures. Click here for our contact details.

4

Does the Town Council have a recommended list of contractors for minor repair works (eg: pipes, water taps, hinges, and letterboxes)?

Residents may refer to "Handyman Services" which features HDB’s standard list of contractors for the repair works.

5

For estate issues/feedback, who to contact after office hours?

After office hours, residents can contact our 24-hour Essential Maintenance Service Unit (EMSU) hotline at Tel: 1800-257 5555 for any urgent estate issues.

6

Which agency to approach for non-estate related feedback (eg: illegal hawking, road maintenance and overgrown shrubbery along main roads)?

Residents can refer to our list of "Useful Contacts" for reference.

Finance

1

How much is the monthly S&CC charges?

Residents may refer to our "Service & Conservancy Charges" for the details.

2

When is S&CC payment due and payable?

S&CC is due on the 1st of every month and payable within the month. Please note that the Town Council will not be sending invoice to the residential property units.

3

What are the modes of payment?

Residents may refer to our "Service & Conservancy Charges" for the different modes of payment.

4

What are the operating hours of our Finance Counter for payment?

Payment Collection Hours Monday - Friday 8.00am to 4.30pm Saturday 8.00am to 12.30pm Sunday & Public Holidays Closed

For the locations of our Town Council offices, click here.

5

Where do your S&CC go to?

From 1 April 2017, Town Councils have to set aside 14% of the Service and Conservancy Charges (S&CC) collections and Government Grants into the new Lift Replacement Fund (LRF) as directed by the Ministry of National Development (MND) to further enhance the safety and reliability of lifts within our Town. This comes on top of the 26% contribution into the Sinking Fund, which is used for large-scaled cyclical maintenance and lift upgrading to rejuvenate the estate, creating a more facilitated and conducive environment for residents to live in.

For the remaining percentage of the S&CC, it will be used for routine maintenance works such as:

Water and Electricity

Utilities such as water for monthly block and carpark washing as well as electricity for providing lift services and lighting at public areas.

Cleaning Works

Daily cleaning of the estate.

Indirect Operating Expenditure

General administrative support for executing the Town Council’s duties.

Repairs & Maintenance

Routine maintenance of the estate including building, sanitary and electrical works.

Lift Maintenance

Monthly servicing and repairs of lifts.